We want to make sure that you love your purchase.

If something isn’t right, please reach out to us as the first step.

SIZE GUIDES

Before selecting a size, please check the relevant size guide carefully.

We use different manufacturers so the same size chart does not apply to all products. We try to include information to help you select the right size, but if you’re still not sure, get in touch and we can help.

SHIPPING AND DELIVERY

A number of items sold in our online store are pre-order items. This means we may not currently hold stock and instead use a bulk order and production process provided by our suppliers.

When placing a pre-order, production of your item may begin after your order is received. A period of up to 30 days may apply between you placing your order and us receiving it. After we receive it, we’ll arrange shipment to you.

We’ll keep you updated of estimated timeframes. Please be aware these can at times be affected by manufacturing, freight and customs delays.

RETURNS AND EXCHANGES

If there’s an issue or if your item is faulty, message or email us within 14 days of receiving your order. Include:

• your order number
• a description of the fault or issue
• clear photos that help us understand the problem.

Under Australian consumer law, you’re entitled to replacement or refund if a product is faulty, not fit for purpose or does not match its description.

We might need you to return the item to us for inspection or repair. If we do, we’ll let you know how to ship it.

Once we’ve assessed the issue, we can offer you a replacement or refund at our discretion.

In the case of a refund, we’ll credit your original payment method within 10 business days.

FOR EVERYTHING ELSE

Please don’t hesitate to get in touch.